Common questions
I have received a Cash account without asking for it, why?
Answer
All customers receive a Cash account. The Cash account is used to transfer fixed interest rate products when they have expired and it is also used for the transfer of the annual charge. The Cash account is a non interest bearing account.
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Why do I have to sign an agreement with Invest, is it not sufficient that I purchase shares in the fund?
Answer
Most of our customers prefer to have a fixed return without the risk of unexpected fluctuations in price. This they receive with help from Invest.
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Why do I have to fill in all details in the application and send a copy of my passport or driver's licence?
Answer
The investment takes place in the Bahamas and is administered from there. Investments in the Bahamas offers a high level of confidentiality consequently authorities and financial institutions are very cautious to avoid money laundering. That is why all of our customers must send a complete application and a copy of their passport or driver's licence. If we do not receive all requisite information, we have no choice but to close the account and return the money to the customer.
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Why do I have to pay an administrative charge of SEK 175?
Answer
You pay an annual fee of SEK 175 in order to save with Akelius Invest, this is for administration purposes and supervision in the Bahamas. This fee is debited from your Cash account at the beginning of each calendar year. If this fee, when charged, means that your Cash account becomes overdrawn, you will not be charged any interest on this debt. This debt will be resolved when you make a new deposit or when a fixed-term product expires. Considering the annual fee, we recommend that you save more than SEK 10 000 with us.
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How is my money paid out?
Answer
Withdrawals are made to your bank account in any bank. Payments will not be made to anyone other than the account holder.
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Do you send any information to the tax authorities?
Answer
The tax regulations are different in different countries. Akelius Invest has clients in 60 countries. It is therefore the individual customers responsibility to provide details regarding their investments to the authorities concerned.
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Can I change my password?
Answer
Yes, log onto our Internet service and change your password under "Basic data".
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Is it safe to save with Akelius?
Answer
Yes, it is safe to save with Akelius. The capital we borrow is used exclusively for the financing of real estate operations. Akelius has a long tradition of being to offer the market beneficial savings products. For almost 30 years, Akelius has offered the general public preferable forms of savings and we always keep our promises.
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Which bank do you use for payments and withdrawals?
Answer
For payments and withdrawals, we use the Danske Bank and Bank of Cyprus.
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Do I receive any statements?
Answer
Yes, a statement of account will be sent out at the beginning of every year.
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What program do I need to read the documents in "my documents"?
Answer
You need the free program Acrobat Reader to read and to print out your documents.
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What does "registered bank account" mean?
Answer
On your account application, you must specify to which account you want to make a withdrawal, the account you specify is called your "registered bank account".
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I have lost my password. May I have a new one?
Answer
Yes, contact customer services.
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How do I become a customer?
Answer
Click on "Sign up" in the menu. Complete your details on the registration form.
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How do I open an account?
Answer
Click on "Sign up" in the main menu, fill out the registration form and follow the instructions. When you have completed the registration form, you must confirm your application.
It does not cost anything to apply to open an account.
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Can I open a joint account?
Answer
Yes, contact customer services to open a joint account.
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Can I open a joint account?
Answer
Yes, contact customer services to open a joint account.
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Can I open an account with Akelius from any country?
Answer
Yes, you can become a customer irrespective of which country you live in, except the US.
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Can companies, organisations and clubs/associations open an account with Akelius?
Answer
Yes, click on "Sign up" and follow the instructions.
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How do I make a deposit?
Answer
Make your deposit to our account in Bank of Cyprus. Use the bank details below to make your deposit.
Deposit in SEK
Account holder: Akelius Invest Ltd
Account number: 0155-02-038718-00
Swift: BCYPCY2N
IBAN: CY86 0020 0155 0000 0002 0387 1800
Reference: Your name and account number with Akelius Invest. Also indicate preferred investment product and SEK / Euro.
How do I make a withdrawal?
Answer
The simplest way of making a withdrawal is to log onto our Internet service and click on "withdrawal". You can also send a written request by letter or by fax. Always specify the amount and to which account you want the money paid to.
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What is the minimum amount I can deposit with Akelius?
Answer
We recommend however that you save more than SEK 10.000, because of the annual charge (SEK 175).
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How do I know that Akelius has received my payment?
Answer
Log onto Akelius Internet service and choose "Account statement" in the main menu. You will then be able to see all transactions for each account. You will also receive confirmation of your deposit which will be sent to your home address.
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Can I open several accounts with Akelius?
Answer
Yes, you can do this yourself by logging onto the Internet service.
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Is Akelius Internet service safe?
Answer
Akelius uses the encryption technology SSL (Secure Socket Layer) to protect all communication (user-ID, password and messages) between your Web browser and our Web server. You can easily see when communication is encrypted - a locked padlock in the bottom right-hand corner of the screen indicates that the website has an encrypted connection. Verisign SSL certificate with 128 bits encryption is used.
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